"I was an out of town patient from Boston, Massachusetts. I found Dr. Chen at an online community. He was highly recommended by another well-known surgeon in Northern California. After learning more about Dr.Chen’s background as well as seeing his work, I knew right away he was the doctor I could trust wholeheartedly to perform my revision surgery. My experience has been absolutely wonderful and here’s why. Dr. Chen ALWAYS responded to my emails in a timely manner. He was transparent about my condition and addressed all of my concerns via email before my in person exam. With the help of Dr. Chen and his staff, I was able to schedule my in person exam and surgery on the same day in Long Beach. My experience at the surgery center also exceeded my expectation. The staff at the surgery center was extremely accommodating and professional. I had minimal discomfort after surgery and didn’t need to take painkillers at all. Each day that went by after surgery I noticed significant improvement on my eyes. Dr. Chen personally reached out to me a few times during recovery week to make sure I was okay. I had my stitches removed 7 days after surgery.
It’s been over two weeks since surgery. So far, I am very pleased with the result. Before surgery, I felt insecure about my eyes and always wore heavy eye make up to cover up the scars and unevenness. After surgery, my eyes look more alert and for the first time in a long time I feel completely comfortable going out without makeup. My husband and I stayed in Los Angeles for a total of 10 days. Our flight home was six hours long and I didn’t experience any discomfort during flight. Thank you Dr. Chen and the entire staff! You made all the difference!"
Update: One year post-op, Dec. 2015--"Thank you for reaching out. I've been doing great this past year. Overall, they look so much better than before. Thank you!"
"Thank you for all you've done for me. You're a genius with intellectual head and magic hands. I was shocked by how fast you performed my surgery. During recovery I took two tylenols but actually I don't need it at all. I am so happy about this.“
"Just wanted to let you know that my revised eye pretty much looks like the other eyelid! THANK YOU SO MUCH DR CHEN!""
"Thank you, Dr. Chen, I am very blessed by your sophisticated ocular plastic skill. Words cannot express my deepest gratitude."
"It has made such an amazing difference in my life! I feel much more attractive and confident now. Dr. Chen is the expert and authority in this field and I wouldn't think of going anywhere else. Thanks Dr. Chen!"
"Your office staff is very pleasant to work with. Each person I spoke with over the phone or saw in person was always courteous and helpful. They always called me back in a timely manner."
"Dr. Chen and his professional team were very friendly and did an excellent job. The results are absolutely fantastic! It is one of the best decisions I've ever made. Thanks for everything!
"I am very pleased with the results! I enjoyed my experience in Long Beach. Your office staff are all very friendly and helpful, as were you. I hope for continued to success to you and your staff."
"I had surgery done by another doctor and was unhappy with the results. Fortunately, I found Dr. Chen, who patiently took the time to discuss my concerns with me and explained what could be done. The corrective surgery was a great success and I have never been happier!"
"Everything was perfect! There's no need for any changes."